Terms and Conditions

Last Updated: 16.09.2026

1. General Information

1.1. The website lucky7even-casino.net (“Casino”, “Website”, “Company”, “We”, “Us”, or “Our”) is owned and operated under the laws of Costa Rica.

1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1.3. If you do not agree to these Lucky 7 Seven Casino Terms and Conditions, you must not use our services.

1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.

1.5. The official language of the Website is English. In the event of discrepancies caused by translation, the English version will prevail.

1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.

2. Eligibility and Restrictions

2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.

2.2. You must be at least 18 years old or have reached the minimum legal gambling age in your jurisdiction, whichever is higher.

2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.

2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play:

Afghanistan, American Samoa, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, El Salvador, Estonia, France, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, India, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Portugal, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands (US), and Yemen.

Players who violate this policy are not entitled to refunds or withdrawals.

2.5. Players from Sweden are not eligible for bonuses, promotions, VIP programmes, or loyalty point exchanges.

2.6. The Casino reserves the right to refuse or reverse withdrawals and close accounts if these limitations are breached.

2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit a valid identification document, such as a passport or driver’s licence. Deposits and bets will be blocked until verification is completed. Failure to comply will result in account closure.

3. Game Availability and Restrictions

3.1. Some games may be unavailable in certain countries due to provider restrictions. These restrictions may change over time.

3.2. The use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to the confiscation of winnings.

3.3. NetEnt Games

Absolute Restrictions: NetEnt games are not permitted in:

Belgium
Bulgaria
Colombia
Croatia
Czech Republic
Denmark
Estonia
France
Italy
Latvia
Lithuania
Mexico
Portugal
Romania
Spain
Sweden
Switzerland
United Kingdom
United States

Blacklisted Territories: NetEnt games are unavailable in a longer list of countries, including Australia, Hong Kong, Iran, Israel, and the Philippines.

Branded Game Restrictions: Additional country restrictions apply to certain titles, including Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.

3.4. Other Providers

Play’n GO and Pragmatic: Not available in Sweden.
Amatic: Restricted in Australia, Austria, Estonia, Greece, and the United States.

4. Payments and Currencies

4.1. Accepted fiat currencies and cryptocurrencies include:

EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX.

4.2. Cryptocurrency transactions are based on real-time exchange rates provided by Coinbase Converter at the time of the transaction. Currency exchanges between cryptocurrency and fiat currency are not supported.

5. Taxes and Fees

5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity.

6. Game Rules

6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarise yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers.

7. Disclaimer of Liabilities

7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for financial losses or damages incurred through your use of the Website or participation in any games.

7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services, such as game providers and payment processors.

Once data is shared, its further processing is governed by the privacy policies of those third parties. We cannot be held responsible for any misuse or further distribution of your data by such third parties.

7.3. The Company is not responsible for losses, errors, or interruptions resulting from hardware or software failures on your side, poor Internet connectivity, or other technical issues beyond our control.

7.4. In the rare event that a wager is accepted or a payment is processed in error due to a technical malfunction, human error, or another cause, we reserve the right to:

Cancel all affected wagers and restore funds to their correct state; or
Resettle wagers under the terms that should have applied if the error had not occurred.

7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled because of a technical error, paytable error, or other mistake, that amount and any winnings generated from it remain the property of the Casino.

We will deduct the incorrectly credited amount from your Account balance. If you have already withdrawn those funds before we discover the error, you will incur a debt to the Casino for the corresponding amount.

You must notify us immediately via email if you believe that an incorrect credit has occurred.

7.6. Neither the Casino nor its directors, employees, partners, or service providers:

Guarantee that the software or Website is suitable for any particular purpose;
Guarantee that the Website, its software, or any games will be error-free or uninterrupted; or
Shall be liable for any direct, indirect, special, consequential, incidental, or other loss, cost, expense, or damage arising from your use of the Website or participation in any game.

7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against liabilities, losses, damages, expenses, claims, or costs, including reasonable legal fees, arising from or related to:

Your use of the Website;
Your participation in any game; or
Any breach of these Terms and Conditions.

7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions and to impose disciplinary action, including suspension or a permanent ban, without prior notice or explanation.

8. Use of Player Account

8.1. Each individual may register and maintain only one personal Player Account.

Accounts sharing the same residential address, household, IP address, or device will be considered duplicate accounts. We reserve the right to close and forfeit all duplicate accounts, cancel pending withdrawals, and confiscate winnings.

You must not share your account credentials or allow another person, including a minor, to access your account.

8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued while multiple accounts were active will be forfeited. The Casino may require you to return funds already withdrawn from the duplicate account.

8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use, including offering the account to others for profit or renting or selling account access, is strictly prohibited.

8.4. As part of our Know Your Customer (KYC) process, we may request additional documentation or conduct a phone call to verify your identity.

Withdrawal requests will remain pending until all required verification steps have been completed. If we are unable to reach you by phone or email within two weeks of your withdrawal request, your account will be locked and the withdrawal will be cancelled.

9. Anti-Fraud Policy

9.1. The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include, but are not limited to:

Collusion with other players to manipulate game outcomes;
Use of automated bots, scripts, or unauthorised software to gain an unfair advantage;
Chargebacks or disputes concerning legitimate deposits;
Filing false claims against the Casino;
Exploiting software bugs, glitches, or loopholes; and
Any other deceptive, dishonest, or unlawful practices.

9.2. If you are suspected of fraudulent behaviour, we reserve the right, at our sole discretion, to:

Terminate or suspend your Player Account;
Void associated winnings and confiscate your balance;
Charge an amount up to your available balance to cover damages or costs incurred by the Casino;
Pursue civil or criminal action, including notifying regulatory or law enforcement authorities; and
Retain or freeze funds pending an investigation.

9.3. We may require live phone verification in addition to document checks.

If we cannot verify your identity or suspect fraud, particularly when the telephone number provided is invalid or missing, we may permanently close your account and forfeit any winnings.

Failure to pass verification within two weeks of our request will result in account termination and the confiscation of funds.

9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. Promotion abuse includes, but is not limited to:

Placing the maximum permitted bets on high-variance games solely to inflate wagering requirements;
Reducing stakes after a large win and switching to low-variance games to meet wagering requirements;
Depositing only to claim bonuses without making real-money deposits;
Maintaining a deposit-to-bonus ratio exceeding 50%;
Delaying play until wagering requirements expire or manipulating game rounds, such as leaving high bets on the table and returning after the requirements have been met;
Using multiple accounts, including accounts sharing an IP address or device, to claim duplicate welcome offers or free spins; and
Exploiting software bugs or glitches to obtain monetary value.

9.5. To confirm your identity, we may request the following documents in Latin or Cyrillic script:

Government-issued photo identification, such as a passport or driver’s licence;
Proof of address, such as a utility bill or bank statement; and
Proof of the payment method, such as photographs of the front and back of a payment card or an e-wallet screenshot.

If you cannot provide documents in the requested scripts, we may require video verification showing you holding your identification document and stating your name and the date.

Failure to comply will result in account closure and forfeiture of funds.

9.6. If you discover a software bug, error, or system defect, you agree not to exploit it and must report it to us immediately via email.

If you fail to notify us and benefit from the issue, you will be liable for full compensation of all related costs and losses incurred by the Casino.

9.7. Any deposit must be wagered three times before those funds can be withdrawn.

If you make multiple deposits without any gameplay, you must wager the combined value of all deposits before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse a withdrawal if the wagering requirements have not been met.

9.8. The Casino is not a financial institution. Your Player Account will not accrue interest, and we do not provide currency conversion or exchange services, including fiat-to-crypto exchanges.

10. Depositing

10.1. Lucky7even-casino.net supports a variety of deposit options, including Visa and Mastercard credit and debit cards, as well as alternative methods such as e-wallets and bank transfers.

All Paysafe transactions are processed by Tronabriz Limited.

10.2. To find out which payment methods are available and most convenient in your jurisdiction, please contact our Support Team at [email protected].

10.3. You must deposit funds from a payment account, bank account, card, or e-wallet registered in your own name.

Depositing funds from another person’s account is strictly prohibited. If our security checks identify a third-party deposit, we will:

Confiscate any winnings generated from that deposit;
Return the original deposit to its rightful owner; and
Decline liability for funds lost as a result.

10.4. Minimum and Maximum Deposit Amounts

The minimum deposit is €20 or the equivalent in another supported currency.
The maximum deposit varies by payment method. The applicable limit will be displayed when you select your chosen payment option.

10.5. Due to the decentralised nature of cryptocurrencies, we cannot impose upper deposit limits on cryptocurrency transactions.

If you wish to enforce self-imposed deposit limits, please select a non-cryptocurrency payment method.

10.6. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your lucky7even-casino.net account.

10.7. If a deposit is denied, rejected, or charged back for any reason, including insufficient funds or transaction limits, any winnings derived from that deposit will be voided immediately.

Lucky7even-casino.net will not compensate you for losses caused by unsupported or declined deposit attempts.

11. Withdrawal Policy

11.1. Minimum and Maximum Withdrawal Amounts

Fiat currencies: The minimum withdrawal is €20 or the equivalent in another supported currency, including $20 USD, 200 NOK, 30 CAD, 30 NZD, 30 AUD, or 350 ZAR.
Cryptocurrencies: The minimum withdrawal is the cryptocurrency equivalent of €20 at the time of the request, based on the exchange rate provided by Coinbase Converter.
Maximum amount: The maximum withdrawal varies by payment method. The applicable limit will be displayed during the withdrawal process. If the requested amount exceeds the payment method’s limit, the payout may be divided into several instalments.

11.2. We reserve the right to verify your identity before processing any withdrawal.

If you submit false or incomplete KYC documents, we may refuse your payout and terminate your account. A notification will be sent via email. We may also report suspicious activity to the relevant regulatory authorities.

Required identification documents include, at minimum:

A copy of a valid government-issued photo ID, such as a passport or driver’s licence;
Proof of address, such as a utility bill or bank statement; and
Any additional documentation requested to confirm your identity or payment method.

11.3. Credit Card Payouts

We support the following card withdrawal methods:

Original Credit Transfer (OCT) for Visa; and
Payment Transfer for Mastercard.

Requirements:

The card must be a personal card and not a corporate card.
The card must have been issued in a supported country.

11.4. Even if a country is technically supported, your issuing bank may block or reject credit card or bank transfers at its discretion. Lucky7even-casino.net cannot guarantee successful processing in every case.

11.5. If necessary, we may process your withdrawal using a different payment method from the one you selected, such as an e-wallet instead of a card, at our sole discretion.

11.6. We aim to process withdrawal requests within 72 hours of approval. The actual payout time depends on the chosen payment method and your verification status.

11.7. Winnings from no-deposit bonuses are capped at the following amounts or their currency equivalent at the time of the request:

€50 or $50 USD;
75 CAD, 75 AUD, or 75 NZD;
500 NOK; or
1,000 ZAR.

11.8. Withdrawal Frequency Limits

Daily: €2,000, $2,000 USD, 3,000 CAD, 3,000 AUD, 3,000 NZD, 20,000 NOK, or 40,000 ZAR.
Weekly, based on a rolling seven-day period: €5,000, $5,000 USD, 7,500 CAD, 7,500 AUD, 7,500 NZD, 50,000 NOK, or 100,000 ZAR.
Monthly: €20,000, $20,000 USD, 30,000 CAD, 30,000 AUD, 30,000 NZD, 200,000 NOK, or 400,000 ZAR.

The weekly limit resets seven days after the first cashout. The monthly limit resets on the first day of each month.

Progressive jackpot winnings are paid in full and do not count towards these limits.

Cryptocurrency limits are determined using the exchange rate applicable at the time of the request.

11.9. If you deposited using a credit or debit card and your requested withdrawal does not exceed your total net deposit, we may return those funds directly to your card.

Any amount exceeding your net deposit will be paid using an alternative method, such as an e-wallet or bank transfer.

11.10. Our internal operating currency is EUR. If you transact in another currency, the amount debited or credited may differ slightly because of the conversion rates applied by your bank and our payment processing system.

Bank transfer payouts in USD are not available. Bank transfers are processed within three business days.

11.11. If you withdraw by bank transfer, intermediary banks may charge additional fees, typically up to €16. These charges are beyond our control.

11.12. The Casino is not a financial institution. Your account will not earn interest, and we do not provide currency conversion or exchange services, including fiat-to-crypto conversion.

11.13. You are responsible for fees applied by your bank or payment provider during the withdrawal process.

11.14. To enquire about the possibility of a refund, contact our Support Team at [email protected].

12. Dormant Accounts

12.1. An Account is considered inactive if there has been no login or gameplay for 12 consecutive months.

Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €20 or the equivalent in another supported currency. The fee will be deducted from your remaining balance. If your balance is less than €20, we will deduct the entire remaining balance.

12.2. We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive.

The fee will be charged at the beginning of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.

13. Expiry Period

You agree that any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one year from the date on which the claim or cause of action arose.

Claims filed after this period will be deemed waived and permanently barred.

14. Refund Policy

14.1. Requests for a refund of a legitimate transaction must be submitted within 24 hours of the transaction.

If you allege that another person accessed your Account, you must submit your claim within 30 calendar days from the date on which you first became aware of the unauthorised access.

14.2. If you funded your Account using a credit card, we reserve the right to process your withdrawal request, up to the total net amount deposited, as a refund to the same credit card.

Any amount exceeding the deposited amount will be paid using an alternative payment method.

14.3. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions will be made before the refund is issued.

14.4. If credit card deposits or withdrawals are considered high-risk for security or legal reasons by our payment processors or by lucky7even-casino.net, we will refund all associated transactions to the originating credit card and report the incident to the relevant authorities and parties.

14.5. You are responsible for all fees incurred during the refund process.

14.6. Contact our Support Team at [email protected] to enquire about the possibility of a refund.

Documents required to process a refund include:

A photograph or scan of your valid photo ID;
A photograph or screenshot of your payment method, such as the front and back of your payment card or an e-wallet screenshot; and
A photograph or screenshot confirming your current address.

Additional documents may be requested.

We may also request a telephone call to the number registered on your Account as part of our KYC procedure. Withdrawals and refunds will remain on hold until your Account has been fully verified.

If we cannot contact you by email or telephone within two weeks of your request, your Account will be locked for failure to complete the KYC procedure.

Approved refund payouts are normally processed within five to seven banking days.

15. Complaints

15.1. Handling and Escalation

Complaints are initially handled by our Support Team. If the Support Team cannot resolve your issue immediately, the complaint will be escalated within the Casino’s organisational structure.

We will keep you reasonably informed about the status of your complaint.

15.2. Account Holder Only

We only accept complaints submitted by the Account Holder.

You may not assign, transfer, or delegate your right to file a complaint to a third party. Complaints submitted by anyone other than the original Account Holder will be dismissed.

15.3. Server Log Authority

In disputes concerning game results, the Casino’s server logs and records are final and binding.

If there is a discrepancy between the information displayed on your screen and our server records, the server records will prevail. You agree that these records are the ultimate authority for resolving disputes concerning gameplay or results.

15.4. Communication

We will contact you regarding your dispute using the contact details provided in your Account.

15.5. Alternative Dispute Resolution

If you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter to an independent Alternative Dispute Resolution body.

We cooperate with EGIS, an ADR service provider operating under the regulations of the Tobique Gaming Commission. To submit a dispute to EGIS, email [email protected].

16. Non-Transferability

You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or participation in Games without the express written consent of lucky7even-casino.net.

This non-transferability clause prohibits the transfer, encumbrance, pledge, or gifting of:

Player Accounts;
Balances, deposits, or winnings;
Wagering rights or game outcomes; and
Any ancillary legal, commercial, or other rights.

Any attempt to transfer or collateralise these rights in violation of this clause is void.

17. Arbitration

All disputes between you and the Casino, whether arising under these Terms and Conditions, additional agreements, or related activities, shall be resolved exclusively through arbitration in Costa Rica.

By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in a court outside this arbitration process.

18. KYC and Account Verification

18.1. By registering and using the Website, you authorise lucky7even-casino.net to conduct identity and contact information checks at our discretion or as required by regulatory authorities to verify your eligibility and compliance.

18.2. Only Account Holders who are natural persons may play for real money. To register, you must provide:

Your date of birth and a valid identification document confirming that you are at least 18 years old or have reached the legal gambling age in your jurisdiction.
Identification documents, which may include:
- A copy of a government-issued photo ID, such as a passport, driver’s licence, or national ID;
- A copy of another identification document, if requested; and
- Proof of your current address, such as a utility bill or bank statement.
Your full legal name.
Your complete residential address.
A valid email address.

We may request additional information or documentation, such as proof of a payment method, to verify your identity.

Your Account may remain suspended until all requested information has been received and verified.

18.3. If we determine that you were underage while using our gambling services or that you provided false, inaccurate, or misleading information during registration, we will:

Immediately close your Account;
Void all transactions and bets placed while you were underage;
Refund genuine deposits, subject to our policies;
Confiscate winnings earned while you were underage;
Require you to reimburse the Casino for withdrawn funds; and
Take any additional action at our sole discretion, including legal measures where considered necessary.

18.4. If you fail to provide the requested documentation or if the documentation is invalid, such as an expired identification document or mismatched name or address, we may suspend or close your Account and forfeit any funds remaining in your balance.

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